Terms & Conditions
Payment Terms
-Payment Requirement: Full payment (100%) is required prior to the delivery of goods.
-Delivery Charges: Delivery charges will be calculated based on the delivery location and will be communicated to the buyer at the time of order confirmation.
-Payment Methods: Acceptable payment methods will be provided upon order confirmation.
-Order Processing: Orders will be processed only after the full payment has been received and confirmed.
-Cancellation Policy: Orders may be canceled within 48 hours of payment, subject to a cancellation fee of 10%
Cancellation Policy
1. Order Cancellation Window: Customers may cancel their order within 24 hours of purchase. After this period, the order may be processed for shipping.
2. How to Cancel: To cancel an order, customers must contact customer service via email or phone, providing their order number and reason for cancellation.
Return Policy
1. Eligibility for Returns:
– Products must be returned within 30 days of purchase.
– Items should be unopened, unused, and in their original packaging.
– For hygienic reasons, hair oils, beard oils, body washes, and body butters cannot be returned once opened, unless defective.
2. Return Process:
– Customers must contact customer service to initiate a return.
– A return authorization number will be provided, which must be included with the return shipment.
3. Refund Process:
– Upon receiving the returned items, inspections will be conducted to ensure they meet the return criteria.
– Refunds will be processed within 7-10 business days to the original payment method.
– Shipping costs for returns may be the responsibility of the customer unless the return is due to a defect or error.
4. Defective or Damaged Items:
– If a product is defective or damaged upon arrival, customers should report it within 48 hours for a full refund or replacement.
– Photos of the damaged item may be required for verification
5. Exchanges:
– Customers wishing to exchange an item should follow the return process and place a new order for the desired item.
Important Notes
– This policy is clearly stated on our website and at the point of sale to ensure transparency.
– Please be aware of any local regulations regarding returns and cancellations that may apply.
By adhering to these terms, we aim to provide a seamless shopping experience while ensuring customer satisfaction and product integrity.